Refund and Cancellation Policy
Last Updated: October 2026 • Effective for all Tech Miss3 platforms, PointScheduler SaaS, and custom development services
At Tech Miss3, we are committed to delivering reliable IT services, digital solutions, and software products to our customers. This Refund and Cancellation Policy explains the terms applicable to cancellations, refunds, subscription plans, and project-based services purchased through our website or directly from us.
By purchasing or subscribing to any Tech Miss3 service or product, you agree to the terms outlined below.
1. Scope of Services
This policy applies to services and products offered by Tech Miss3, including but not limited to:
- AI-based business solutions and automation.
- Website design and development.
- Mobile application development.
- Custom software development and IT consulting.
- SaaS products, including PointScheduler.
- Other digital solutions, maintenance services, and subscription plans.
2. Cancellation Policy
2.1 Custom Development and IT Services
- Customers may request cancellation of a project or service by submitting a written request to Tech Miss3 through the official contact details provided on our website.
- Cancellation requests must be submitted before the project or service is completed.
- If work has already commenced, the customer may be liable for the costs of work completed, resources allocated, third-party services purchased, and other non-recoverable expenses, as applicable under the agreed contract.
- Any advance payment or milestone payment will be adjusted against the applicable charges.
- Any eligible remaining balance will be assessed for refund in accordance with this policy and the signed agreement or quotation.
- Once a project has been completed, delivered, or accepted by the customer, cancellation will generally not be available for the completed work.
2.2 Subscription-Based Products
- Customers may request cancellation of a subscription to a Tech Miss3 software product, including PointScheduler, by contacting our support team or using the cancellation option provided within the product, where available.
- Cancellation will generally prevent renewal for the next billing cycle.
- Access to the subscription may continue until the end of the already-paid subscription period, unless otherwise specified in the applicable plan terms.
- Subscription cancellation does not automatically entitle the customer to a refund for the current billing period.
- Any outstanding fees or contractual obligations remain payable, where applicable.
2.3 Trial Plans
- Trial plans, including promotional or discounted trial offers, are subject to the terms communicated at the time of purchase.
- Where a trial converts into a paid subscription, the applicable renewal terms and charges will be those disclosed during signup or purchase. Customers should cancel before the renewal date if they do not wish to continue with a paid subscription.
- Any refund request for a trial payment will be evaluated under the applicable product terms and this policy.
3. Refund Policy
3.1 General Conditions
Payments made to Tech Miss3 are generally non-refundable once services have been delivered or customized work has commenced. However, refund requests may be considered in circumstances such as:
- Duplicate or erroneous payments.
- A payment collected for a service that Tech Miss3 is unable to provide.
- A material failure to deliver the agreed service, subject to verification and the applicable agreement.
- Other circumstances in which a refund is required by applicable law.
Any approved refund will be determined based on the nature of the service, work completed, contractual terms, and applicable legal requirements.
3.2 Custom Software, Website and Mobile App Development
- Payments for custom development projects are generally non-refundable for work already completed or milestones already delivered.
- If a project is cancelled before completion, Tech Miss3 may deduct charges for completed work, committed resources, and non-recoverable expenses, as permitted by the agreement and applicable law. Any remaining eligible amount may be refunded after the final assessment.
3.3 SaaS Subscriptions
- Subscription fees for software products, including PointScheduler, are generally non-refundable for an active billing period once the subscription has commenced.
- However, exceptions may be considered for duplicate transactions, billing errors, material service failures, or other circumstances covered by the applicable product terms or required by law.
- Cancelling a subscription does not automatically initiate a refund.
3.4 Third-Party Services and Expenses
- Payments made toward third-party software licenses, hosting, domain registration, cloud infrastructure, payment gateway charges, or other external services may be non-refundable where the third party does not permit refunds or the expense has already been incurred.
- Such charges will be handled in accordance with the relevant third-party terms and the customer's agreement with Tech Miss3.
4. Refund Request Process
To request a refund, customers must contact Tech Miss3 using the official contact details listed on our website and provide:
- Full name and registered email address.
- Relevant service or product name.
- Order, invoice, or transaction reference, where available.
- Date and amount of payment.
- Reason for requesting a refund.
- Supporting documents, if applicable.
Tech Miss3 may request additional information to verify the transaction and evaluate the request.
We aim to review refund requests within 7–10 business days of receiving the necessary information. This is a review timeframe and not a guarantee that every request will be approved.
5. Refund Processing Time
- Once a refund is approved, it will generally be initiated to the original payment method, wherever supported.
- The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider. Customers will be informed if additional information is required to process the refund.
6. Non-Refundable Circumstances
Subject to applicable law and the terms of the relevant agreement, refunds will generally not be available for:
- Services already completed and delivered in accordance with the agreed scope.
- Custom development work already performed.
- Subscription periods already used.
- Customer dissatisfaction arising solely from a change of preference after delivery, where the agreed requirements have been met.
- Delays or failures caused by inaccurate customer information, lack of customer cooperation, or third-party services outside Tech Miss3's control, where the agreement permits such exclusions.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.
7. Changes to This Policy
Tech Miss3 reserves the right to update or modify this Refund and Cancellation Policy from time to time. Changes will be published on this page with an updated effective date.
The policy applicable to a particular purchase will also be subject to the terms of the relevant quotation, service agreement, subscription plan, and applicable law.
8. Contact Us
For questions, cancellation requests, or refund-related assistance, please contact us through our official website:
Company: Tech Miss3
Website: https://techmiss3.com/
Email: contact@techmiss3.com (Please use the official business email address published on our website)
Helpline & Phone: +91 9380729681 • 7017079892
Official Address: House 49, Sizzle White Willow, 51/1, Bendiganahalli Village, Bidarahalli Hobli, Bengaluru, Karnataka - 560049, India
Please include the subject line “Refund or Cancellation Request” to help us direct your request to the appropriate team.
This policy is intended as a general business policy and is subject to applicable Indian laws and the specific terms of agreed client contracts and service subscriptions.